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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2018 09:33 AM

HP Recommended
Product: HP Office Jet 6958
Operating System: Microsoft Windows 10 (64-bit)

I am getting an error message OXB85159DE.  If I turn off the printer and restart the error message goes off.  I also tried to unplug and replug in the computer and that also works.  Dont Know what's causing this issue

Can someone please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2018 01:05 PM

HP Recommended

@jillv831

 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

 

I understand that you are in need of support.

 

Are you facing this issue after an update?

 

I suggest you Restore the printer to original factory defaults.

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults and then follow the onscreen instructions

 

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution.

To show appreciation for my help, please click the "Thumbs Up Icon" below!

Raj1788
I am an HP Employee 

View solution in original post

1 REPLY 1

‎03-23-2018 01:05 PM

HP Recommended

@jillv831

 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

 

I understand that you are in need of support.

 

Are you facing this issue after an update?

 

I suggest you Restore the printer to original factory defaults.

 

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults and then follow the onscreen instructions

 

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution.

To show appreciation for my help, please click the "Thumbs Up Icon" below!

Raj1788
I am an HP Employee 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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