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DaveC426913 Top Student
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Error: Printhead damaged. Contact HP

So, I've had this 5510 'all in one' for a month and it's giving me this message.

 

Printhead Damged. Contact HP.

 

Tried the HP website, tried Googling it. No joy.

 

How do I fix this?

 

Also, it says contact HP. How do I contact them? I don't find any contact info on the site.

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Professor
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Hello! Could you please provide more information regarding the issue, such as which product you are using? Any additional information will be helpful in resolving your issue. Thanks!

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DaveC426913 Top Student
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"Could you please provide more information regarding the issue, such as which product you are using?"

 

I did. It's the 5510 All-in-One.

 

I pulled the ink cartridges out, gave the contacts a clean. Some places suggested you can pull the whole print head off and clean its contacts but I have not figured out how to do that.

 

It has been running OK for a month. Now, when I turn it on, I get 'Print head damaged. Call HP' and that's all.

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Professor
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Hi Dave,

 

Is it an Officejet or a Photosmart printer? Both have a 5510 All-in-One and have distinct differences.

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DaveC426913 Top Student
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It's a PhotoSmart.

 

Man, you guys just don't make this Service Support thing easy do you? This is really disappointing. I'll wait one more day, and if this isn't fixed, i'm going to put it out on the street and go buy a Dell instead.

 

 

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Professor
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I would suggest removing the ink cartridges from the printhead and ensuring that there are no obstructions or debris inside of the printer. With a small amount of pressure see if the printhead carriage can be moved slightly and check to ensure the printhead isn't wobbly or damaged.

 

If this does not fix the issue I would suggest taking a look at this article:

http://support.hp.com/us-en/document/c00206040

 

Since you just got the printer you may want to contact support or have it replaced through the warranty.

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DaveC426913 Top Student
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It's all right. I've found a phone number and am handling the problem directly via tech support. Thank you.

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liverluv Student
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Did you ever find a solution to this?  I got the same printer a couple of months ago and started having this problem today. 

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Intern Intern
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Hello there,

 

I am sorry about the printhead failure after 1 month. Frustrating. Here is the link to the phone numbers for calling HP. If you are in the US, it is 1-800-HP-INVENT.

 

http://www8.hp.com/us/en/contact-hp/phone-assist.html

 

I hope this helps!

 

Cheers,
M-DOT

 

ALthough I work for HP, I am speaking on behalf of myself.

Although I am a Hewlett-Packard employee, the comments I provide are my own.
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DaveC426913 Top Student
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The solution was that HP sent me a new printer. Have had no problems with this one.

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