Error code 0x83c00009 nos_loader_app

[Hansen1]

I've had this printer for about a year and half maybe more and I haven't used it in a while.

I come back to try print something and on the display screen it shows error code 0x83c00009 nos_loader_app. 

Please respond as I need the printer ASAP!

Thanks

[MarcelusWallace]

Hi @Hansen1,

I understand you are getting a  0x83c00009 error code on your HP Deskjet 3520. I will be happy to help.

Here is a guide that offers some troubleshooting solutions to this issue.

HP Printers - Resolving Printhead Problems and Ink System Failure

Please try out the steps and get back to me with the results.

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.

I hope this helps. Have a great day.

[SHThompson]

Unfortunately the error code @Hansen1 is seeing on the display is not a ink system or printhead failure so the troubleshooting page that he was given a link to is not going to help him in the least.

From the text that is posted I believe that the printer is having an initialization problem and probably needs the main board replaced.

This is probably a fairly inexpensive printer and it will be more economical to buy another than to replace any parts.

[Hansen1]

Hi Marcelus,

The trouble shoot guide has not worked.

[MarcelusWallace]

Hi @Hansen1.

If you are still experiencing the issue after trying out the steps in the troubleshooting guide, I think contacting HP support will be your best option to get this resolved. Once you are connected with a support agent they can provide real-time support to help you resolve the printer issue.

Contact HP:
Step 1. Open link: http://h22207.www2.hp.com/us-en/contact-hp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.

I hope this helps. Have a great day.