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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2017 08:21 AM

HP Recommended
Product: Offisejet Pro 8600

Error message:  Incompatible ink cartridges.   Ink cartridges are all new.

 

help!!!!!  please.

1 REPLY 1

‎05-06-2017 02:54 PM

HP Recommended

Greetings @Burton2,

 

Welcome to HP Forums and Thanks for the post.

 

I understand that you are getting a message on your printer saying that the installed cartridges are incompatible. 

Not to worry, I will be glad to help. 

May I know the cartridge number you have installed on the printer?

Are you using genuine HP ink?

Does the cartridge say z10/z20/z30?

 

Recommend you try the steps suggested in this HP Article and let me know how it goes.

 

Keep me posted. 

Chimney_83
I am an HP Employee

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