Error message: this feature has been locked by administrator.

[JimMcIntyre1958]

If you ARE an HP employee, then please, PLEASE, let us all know the proper solution.

MY 8630 is doing exact same thing as all above...I just installed a new router...there must be an HP solution that works for all of us...please help.

[CTFaninNJ]

When pressing the 'back' button, it will darken, but continue to press (for a second each time) until the menu appears.

[JimMcIntyre1958]

CTFaninNJ - THANKS!  I'm back in business.  I'd like to point out that when "pressing" the back (arrow) button, when you release you will notice that it lights up for a brief time...you must repeat this process until a "new and different" screen appears; at this point, on the HP 8630,  you will be able to scroll through some screens until you find the one for resetting the printer.  As you scroll on this screen, you will find one that says, "semi-full reset", this is the one to use and after a few minutes of different sounds and "follow the instructions" screens, you'll be back in business.

As a long time HP printer(s) owner, I'm concerned the fix did not come from HP...I also threw this printer to the curb.  When it does actually die, I'm not sure I can justify buying HP again if they desire to keep fixes secret.  (I'm referring to the post before mine wherein the "HP employee" said they'll send a private e-mail to the poster with the solution...again, why is the soulution a secret?)...just saying.

Again THANKS CTFaninNJ.

[singr]

HP Officejet Pro 8600 Plus 911n , I cannot find a way to unlock the features that I need to reconfigure my wireless information after changing my router.

Here's where I get stuck using your instructions: 

1. If you cannot locate the IP via the printer screen. click the right arrow and then select Setup.
2. Locate the Reports Menu.
3. Printed a Network Configuration Page and locate the printer IP from there.
4. Type the IP address into web browser to access the printer homepage. It reads “FAILED TO OPEN PAGE” which seems like a problem ONE.

[singr]

This doesn't work for MACs only PCs.

[singr]

I do not have a keyboard on this printer, so I can't utilize any option like this. 

[singr]

TIP:  Follow these instructios

1. Press the "Go Back"  (looks like an arrow) button 5 times in a row -- EVEN THOUGH ITS NOT LIT UP, and go slow!  
2. Press Support Menu
3. Hit the > button to "Reset" Menu (this may take some navigating around)
4. Hit the > button to Semi-Full Reset

[Sizzlingsum_13]

Greetings!!@JimMcIntyre1958

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you've wireless access issue on your printer.Thank you for sharing the issue details.I will certainly do my best to help you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen. You can try performing a reset on the printer.

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers 🙂

Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[JimMcIntyre1958]

Instead of Private messaging me, why not give your official HP soultion out to everybody on here?  This is what I talked about in my very first post....what's the big secret?

[Sizzlingsum_13]

@JimMcIntyre1958

Thank you for the reply.

It is an HP proprietary information cannot be shared in public and this information differs from product to product.

Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles.

Have a nice day.