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02-08-2017 09:36 AM
I just started installing my new OfficeJet 4650. Got a message to "Remove and reinstall the ink cartridg." Tried that several times, got the same message. Went out and bought a new cartridge, like the message said. Still can't get past this error.
02-08-2017 06:53 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
I understand that you get an error message "Remove and reinstall the ink cartridge" on your HP OfficeJet 4650 All-in-One Printer and I also see that you have already replaced the cartridge.
This issue could occur if the electrical contacts on the printer or the cartridge are not working.
And here's the step by step guide for you in the link: http://hp.care/2gyXs8G
If the issue still persists, then you may need to contact phone support for further assistance at the link: www.hp.com/contacthp.
I hope you have a good day ahead.
01-30-2018 10:13 AM
I wanted to thank the person (doughjohn) who said to put tape on the new cartridge, unplug the printer to reboot it. That didn't work for me I tried it step by step but what I found out was when I removed the black XL cartridge the color cartridge alone would work then I reinstalled the old black reg cartridge and it printed just without ink on it since the old one was out of ink. It did sound like it was printing though. That then told me the printer could print. HP Tech support worked 3 hours on it and then referred me to their tech support 1-866-442-7039 telling me probably the head went bad. Instead we took the 62 Black Ink XL Cartridge back to Walmart and bought just a reguar 62 Black Ink. It works! So not sure if it was just a bad ink cartridge or the XL doesn't work. Thank you Walmart for working with us. Good news is it is working again. My printer is new only use maybe 8 times so wasn't sure why HP thought it needed a new head. I never do these types of blogs (first time) but I was so frustrated that I felt a need to help someone else like the gentlemen did for me. Good luck!
08-27-2018 07:37 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
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