Error talking to printer from Mac

[colkid]

the mac does not see the printer. This has been working for 18 months.

In Printer & Scanners this printer is offline, default. I did get a memory error twice trying to print.

Now it just doesn't see it at all. Tried switching usb ports, no help.Can't check the ink level from the computor.

Last time something like this happened, was able to download a new driver and update. Didn't work this time.

[Riddle_Decipher]

@colkid

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand there's an error connecting to the printer using MacOS,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Did you check if the printer is connecting or working over the network?

Have you attempted to reset the printer or remove duplicate printer drivers?

While I await your response, here's a few steps you can do:

Step 1: Check connection between the printer and the Mac (connectivity)

Offline messages happen when the Mac cannot communicate with the printer. Select the type of connection you have, then follow the instructions to make sure the connection is working.

Step 2: Reset the printer

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the Mac.

Step 3: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

CLICK HERE FOR MORE DETAILS AND STEP BY STEP INSTRUCTIONS

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,