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- Event ID : 372 Print Service message while printing on Windo...

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09-08-2013 11:07 AM - edited 09-08-2013 01:31 PM
I get meaningless error message on Windows 8 after every application print job with HP Laserjet P1606dn. The Win 8 popup error msg says "Error Printing on HP Laserjet Professional...The Printer Couldn't Print .....". The corresponding Event Manager error is:
"Event 372, Print Service
The document Print Document, owned by Mark, failed to print on printer HP LaserJet Professional P1606dn. Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 312352. Number of bytes printed: 312352. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\DELLW. Win32 error code returned by the print processor: 0. The operation completed successfully."
The print job then prints perfectly.
Historically, my Event Viewer shows these errors in clusters. This cluster began on 8/25/2013, the same day I replaced my network router with a Frontier Netgear Model B90-755044-15 Rev 3. I assigned a new static IP address to the printer after the router replacement, and uninstalled / reinstalled the printer on each machine so they would recognize the new IP address. I also updated the printer's firmware from version datecode 20120130 to 20130703 at that time (in retrospect, I should never have updated firmware on same day as the network changes). Errors have appeared ever since. Updating the software driver version from 20100406 to 20120926 today did not fix the problem.
The previous Event 372 cluster was limited to a single day, 2/9/2013. I don't see any obvious print-related errors on 2/9 except about ten 372s scattered through the day and two 823s preceding the 372s (823 is informational and says I changed default printer).
A shared (USB connected to one pc) HP Photosmart printer never generates these errors.
The same Laserjet P1606dn printer is accessed by three different Win 8 machines over wired (1 pc) and wireless (2 pcs) network connections, and all three now get the same annoying and misleading error message even though their print jobs print perfectly.
Also, installing Full Solution driver (instead of Basic driver) did not fix it. Disabling Kaspersky firewall did not fix it.
Exception: when configuration page is printed from the Control Panel > Devices and Printers printer icon > Printing preferences... > Services tab > Print information pages, then the error message does NOT appear. Error only appears when printing from common applications (Word, etc.).
09-08-2013 02:57 PM - edited 09-08-2013 04:59 PM
I think I found the solution. See Windows 7 Forum, my post as BlueDragon48.
Is there a downside to disabling bidirectional communications for the HP Laserjet P1606dn?
09-10-2013 10:07 PM - edited 09-10-2013 10:48 PM
Can an HP expert please comment on this thread, including the link given in previous post to Windows 7 Forums?
Is anything lost by disabling bidirectional communications for my HP Laserjet P1606dn in order to eliminate spurious error messages?
Is there a bug in the HP driver causing this error?
Is bi-directional communications a separate communications interface which should simply be ignored and unchecked when using wired ethernet or wireless communications?
