• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-02-2013 07:42 AM

HP Recommended

Hello, 

 

We have a HP CP5225 printer that is having a problem. The event log is showing 41.3000 code. Ocassionally, the display will say that it is printing a document, but not print anything.  Also, has also giving us a 49 error code. I have turned it off and on as the error code suggested. I had a tech come and look about. He said it is possible that there was a corrupted document that someone was trying to print. He also stated that it could be a firmware update. I am open to any help.

1 REPLY 1

‎08-02-2013 04:29 PM

HP Recommended
Most times when I see this issue it is a network/printserver issue. Is the printer connected to a network and does the q for the printer reside on the server. If it does take one of the computers and load the printer as a local tcp/ip printer and see if that computer has the same issues. If it does not then you need your network people to delete the printer from the server and reinstall and then reinstall on each computer. The 41.3000 error most times refers to paper feed issues with wrong size detected. The tech was correct that most times 49 errors are the result of a bad document trying to print and most times it is a pdf.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.