Event code 62.80.13

[LornaFG]

I have a Hp office jet 8015 showing event code 62.80.13. Which appears to be printhead issue. Plenty ink but prints blank. Have unplugged, restarted, removed ink cartridges etc. 15 months old so out warranty but very little use. Can anyone suggest anything I can do. Thanks 

[Nal_NR]

Hi @LornaFG,

Welcome to the HP Support Community.

I understand that you are getting event code 62.80.13 error. I'd like to help!

Please follow the steps mentioned below.

• Reset the printer
• Reset the printer to try and recover from printer failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer

NOTE: HP recommends plugging the printer directly into a wall outlet.

If this does not work, kindly follow the remaining steps from the link click here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LornaFG]

Thanks, I had tried all those steps with no success. However I did repeated printhead clean s from button on touch screen and after 8 times I am getting some ink printing now although not perfect yet. 

[Nal_NR]

Hi @LornaFG.
 

I am sending you a private message with further instructions. Please check your Private message icon on the upper right corner of your HP Forums profile, next to your Profile Name. You should see a little blue envelope, please click on it.

[LornaFG]

Thanks 

[Nal_NR]

@LornaFG,

You're welcome. Keep me posted 😊

[Bedroom3]

How did you do the clean 

[LornaFG]

Using the clean printhead button on the printer touchscreen