-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- Event log error - The print spooler failed to load a plug-in...

Create an account on the HP Community to personalize your profile and ask a question

09-27-2012 07:27 PM
Using a HP Officejet 6500A Plus e-All-in-One Printer - E710n on HP p6-2036c desktop with Windows 7 sp1 64bit operating system. I keep getting the following error:
Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 9/27/2012 5:24:41 PM
Event ID: 808
Task Category: Initializing
Level: Error
Keywords: Print Spooler
User: PC-1\mpw
Computer: PC-1
Description:
The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL, error code 0xc1. See the event user data for context information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>808</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>36</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000020000</Keywords>
<TimeCreated SystemTime="2012-09-27T22:24:41.608214200Z" />
<EventRecordID>43</EventRecordID>
<Correlation />
<Execution ProcessID="4380" ThreadID="4984" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>PC-1</Computer>
<Security UserID="S-1-5-21-3612470729-1209232338-4090296887-1000" />
</System>
<UserData>
<LoadPluginFailed xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<PluginDllName>C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL</PluginDllName>
<ErrorCode>0xc1</ErrorCode>
<Context>112</Context>
</LoadPluginFailed>
</UserData>
</Event>
I have no problems printing from the wired desktop or the wireless notebook. But every time I print something this error appears in the Print Service Event log.
Solved! Go to Solution.
Accepted Solutions
10-21-2012 10:23 AM
I found that Event ID 315 with error 2114 is a timing problem. When I turn on the printer before the computer I get this error in the Event Log. If I start the computer first and then turn on the printer, this error disappears.
10-07-2012 05:47 PM
I uninstalled the Basic Device Software and reinstalled it and the above error went away.
Now I have a new one. Every time I start the computer I get:
Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 10/7/2012 8:42:15 AM
Event ID: 315
Task Category: Sharing a printer
Level: Error
Keywords: Classic Spooler Event,Printer
User: SYSTEM
Computer: PC-1
Description:
The print spooler failed to share printer HP Officejet 6500 E710n-z (Network) with shared resource name HP Officejet 6500 E710n-z (Network). Error 2114. The printer cannot be used by others on the network.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>315</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>30</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000820</Keywords>
<TimeCreated SystemTime="2012-10-07T13:42:15.674031900Z" />
<EventRecordID>104</EventRecordID>
<Correlation />
<Execution ProcessID="1272" ThreadID="1780" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>PC-1</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<ShareFailed xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
<Param1>2114</Param1>
<Param2>HP Officejet 6500 E710n-z (Network)</Param2>
<Param3>HP Officejet 6500 E710n-z (Network)</Param3>
</ShareFailed>
</UserData>
</Event>
All help welcome. Thanks in advance.
10-21-2012 10:23 AM
I found that Event ID 315 with error 2114 is a timing problem. When I turn on the printer before the computer I get this error in the Event Log. If I start the computer first and then turn on the printer, this error disappears.
