Note on archived topics.
06-28-2015 02:16 PM
This problem has driven me crazy. I even uninstalled my printer and reinstalled thinking it was because of the wireless connection. This didn't work.
Thank you for suggesting changing normal to best on printing quality. THIS WORKED!!! THANK YOU!
01-31-2016 06:27 PM
I have been experiencing this problem with the newest version of Outlook and Excel. I have spoken with Microsoft at length and they have given up and asked me to talk with HP instead. I am using an HP Envy 4500. I have two of them. I think the problem was introduced when I installed Office 365. .
My print from Outlook also does not print the colors that identify my tasks in addition to omitting the lines.
Printing Ecel spreadsheets are problematic as they print every other or fewer of the horizontal lines.
Microsoft worked on this for hours to no avail and HP also worked it for hours and eventually installed what I call a work-around., The issue is still open with both vendors.
I now have an extra driver installed (twice) to use for my printers. It does not connect to a printer status box for holding, pausing or cancelling print jobs. Looks like I will be back talking with both entities in the next week. Is anyone else using the HP Envy having this problem?
Loretta, I am not a student, Pirozzi
01-31-2016 06:55 PM
Loretta, this has been going on for a long time -- see all the comments above. Your experience with Microsoft and HP tech support confirms that this issue is a thorny one that probably won't be fixed soon, if ever. As I wrote above, the workaround that works best for me is to save the Excel spreadsheet as a pdf file whenever I want to print it, then print it from the pdf reader. That's pretty easy and definitely safe. On the other hand, if Microsoft or HP does manage to solve this for you, please let us know! -- Pete
01-31-2016 07:50 PM
new bit of information:
I can get my calendar print.
With the "wrong" driver it prints the calendar well but whenever I print a 2-sided document the pages come out wrongly stacked. The first sheet is on top but it's the backside of it. When pages are not numbered on the bottom it leaves you a quandary about which way they go.
The technician told me to use just the driver he installed but I now have it set to use the Envy4500 driver as the default to print and change it to the workaround only for the Outlook calendar.
so far, so good
I have not decided how I will print multiple pages of an Excel spreadsheet.
Loretta, who is not a student
07-09-2016 03:21 PM
I am having the same problem with my 8620. if I send the excel or access printout thru the 8620 drivers it drops lines but if I send it through the 6980 drivers to the same 8620 printer it prints correctly. has to be a driver problem. the trouble with doing that is 6980 doesn't support auto duplex. I only have it installed for borderless photo printing which the 8620 driver doesn't support even thought advertised.