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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2019 11:38 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

my printer is locked by admin/ i need to reset because i changed my net

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2019 06:04 PM

HP Recommended

@urie

Welcome to the HP Support Community

 

To restore the printer to the original factory defaults

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults.

     A message appears stating that the factory defaults will be restored.

5. Touch Continue.

 

Keep me posted, Hope this helps you!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

View solution in original post

3 REPLIES 3

‎03-31-2019 06:04 PM

HP Recommended

@urie

Welcome to the HP Support Community

 

To restore the printer to the original factory defaults

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults.

     A message appears stating that the factory defaults will be restored.

5. Touch Continue.

 

Keep me posted, Hope this helps you!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

‎03-31-2019 08:58 PM

HP Recommended

thanks.

it was very helpfull.

‎04-01-2019 11:27 AM

HP Recommended

@urie

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

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