Factory Reset officejet pro 9018

[AshHelp]

When i turn my printer on it says "Cartridge cannot be used until printer is enrolled in HP Instant Ink". I am enrolled in instant ink already. I click hide on that screen and it says i have to align the printhead. I hit continue and it just sits on the "Printing the alignment page..." screen forever. When i try to use HP smart software the printer is offline. The wifi icon on the printer is off. I hardwired to the printer and used the HP Print and scan doctor but it just says issue with the ink cartridges. When i try to update firmware with the HP Smart software it says someone is trying to update the software. Is there a way to do a factory restore when the touchscreen on the printer is unusable???

[Jay_G24]

Hi @AshHelp,

I'd like to help!

Before we perform a reset on the printer, I would like to check the printer status on the instant ink account.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[SofiaML]

Hi community!

In the following link you will find information that may be useful:

Solve Instant Ink cartridge and printer problems

SofiaML
HP Support Community