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jpuebla Honor Student
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Failed to Open a Session on the Device - scanning from Mac OSX 10.9.3 - M1217nfw

Hello,

 

I'm running into some issues scanning wirelessly from our HP LaserJet M1217nfw MFP from any Mac running 10.9.3. I've tried to "Reset Printing System" and re-adding the printer with no success. Each time I open either Preview/Printers & Scanners/Image Capture, I receive the following error message: "Failed to Open a Session on the Device." When I add the printer, I do so by selecting the "+" icon, and selecting "Add Printer or Scanner..." selecting the printer from the list listed via bonjour, and "Select the software" but my model printer is not listed. The closest printer listed is HP LaserJet Professional M1210nf MPF Series, but it doesn't work. Any ideas here?

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Failed to Open a Session on the Device - scanning from Mac OSX 10.9.3 - M1217nfw

Welcome to the HP Forums jpuebla,

I see by your post that you are having issues scanning, you aren't able find the drivers to add the printer.
I can help you with this issue.

The drivers for Maverick are the Apple Update drivers.

 

OS X v10.9 Mavericks: Installing and Using the Printer on a Mac.

 

Repair the Disk Permissions on the Mac:
 
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
 
Restart the computer.
 
Reset the Printing System:
 
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
 
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
 
You might have to run the Apple Updates again with USB cable connected to get the drivers installed.
Then try and add the bonjour printer again.
 
Test the printer again.
 
If you are having network issues, then add the printer through the IPProtocal.
After clicking the  + button, select the IP icon across the top, type in the printer's IP address, select jet direct below and then Apply.
 
Test the printer.

 

I have seen the HP Printer Drivers v.2.16.1 for OS X drivers work successfully, if the issue persists.

 

If you need further assistance, let me know.

 

Have a nice day! Smiley Happy
Thank You.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
jpuebla Honor Student
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Failed to Open a Session on the Device - scanning from Mac OSX 10.9.3 - M1217nfw

Thank you! This fix seemed to work just fine!

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