• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
@Milaman, if you have done the steps (2Cents) suggested, and still doesn't get results, you can update the firmware.

Here is a link that will assist you with that.
http://goo.gl/BVOOg

1. Type product in, Click search
2. Choose operating system
3. Choose firmware
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
HP Recommended

I have a false paper jam message come up whenever I try to print on my LaserJetCP1025nw.  There is no jam, because test pages print perfectly.  Tried a reset (power off for 2 minutes, power cord unplugged).  Is there somethng else I could try?

HP Recommended

Hi robcarreau,

 

For your printer, the HP Laserjet Pro CP1025nw, I recommend following the troubleshooting steps outlined in the linked article below:

 

http://support.hp.com/us-en/document/c02468696

🙂 If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution 🙂
HP Recommended

Officejet 8500 phantom jam:

- suggestion to lube gear: which gear?

- suggestion to check 'jam' sensor: where is it located (or if more than one sensor: locaions?)?

HP Recommended
Ditto here: what gears to lube on the OJ 8500?
HP Recommended

both files are not aavailbale

HP Recommended

Cannot believed it, this worked....printed plain paper and picture without a false jam!  HP Photosmart 7520....now if I could just get my eprint working again...

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.