• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

We received a low ink message for Magenta and Black inks. Cyan was halfway and Yellow was almost full. We replaced the Black and Magenta and then got a message that Cyan was out. I replaced Cyan and now it says that Yellow is out. We haven't printed anything today so how can this pricey Yellow cartridge suddenly be out when it was 3/4ths of the way full?

 

Thanks!

 

We have the 6600 all in one printer

1 REPLY 1
HP Recommended

Hi @hrhlaurie,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Officejet 6600 e-All-in-One Printer is not reading the ink levels properly.

 

This issue could occur if the firmware is not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link to update the firmware: Firmware Update

 

Also, let us know the operating system installed on the computer from the links below: 

 

1. Click Here If Windows Operating System is installed

 

2. Click Here If Mac Operating System is installed

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.