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‎05-17-2017 01:43 PM - last edited on ‎05-17-2017 01:51 PM by Retired

HP Recommended

We received a low ink message for Magenta and Black inks. Cyan was halfway and Yellow was almost full. We replaced the Black and Magenta and then got a message that Cyan was out. I replaced Cyan and now it says that Yellow is out. We haven't printed anything today so how can this pricey Yellow cartridge suddenly be out when it was 3/4ths of the way full?

 

Thanks!

 

We have the 6600 all in one printer

1 REPLY 1

‎05-18-2017 02:21 PM

HP Recommended

Hi @hrhlaurie,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Officejet 6600 e-All-in-One Printer is not reading the ink levels properly.

 

This issue could occur if the firmware is not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link to update the firmware: Firmware Update

 

Also, let us know the operating system installed on the computer from the links below: 

 

1. Click Here If Windows Operating System is installed

 

2. Click Here If Mac Operating System is installed

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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