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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2017 04:06 PM

HP Recommended
Product: MFP M 277 dw
Operating System: macOS 10.12 Sierra

Hi, when my printer is starting i get the message "Fatal Error 51 fw is corrupt" and after that "Ready 2 Download fw is corrupt". What can I do in this situation?

1 REPLY 1

‎03-02-2017 12:22 PM

HP Recommended

Hi! @g1953ig, Thanks for stopping by HP forums!

 

I understand that you getting Fatal Error 51 FW is corrupt on your printer.

 

Don't worry I will try to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

Resetting the printer
Press the Power button to turn off the product.
NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the rear of the product.
Unplug the power cord from the electrical outlet.
Wait 30 seconds.
Plug the power cord back into the electrical outlet.
Reconnect the power cord to the rear of the product.
Press the Power button to turn on the product.

 

 

Please try updating the latest printer firmware using this link.

 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

 

 

 

 

 

A4Apollo
I am an HP Employee

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