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Student
Posts: 1
Member Since: ‎01-17-2013
Message 1 of 4 (28,241 Views)
Accepted Solution

Fax error code 388 - how to resolve

Greetings, I just set our J6480 up for sending and receiving faxes. I have tested it and am able to receive faxes but get error 388 when I try to send out a fax. I have set the J6480 to use the same line that our other fax machine used before it died on Tuesday, (Ricoh fax/copier). We didn't have any problems sending out faxes until now. Any help would be appreciated.

Thank you in advance. UteMtn

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Accepted Solution

Fax error code 388 - how to resolve

@UteMtn
I would take a look at the document below it describes what every fax error code means. It looks like the 388 error message means to much noise on the line.

Fax Error Codes

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Regents Professor
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 4 (28,227 Views)

Fax error code 388 - how to resolve

[ Edited ]

@UteMtn
I would take a look at the document below it describes what every fax error code means. It looks like the 388 error message means to much noise on the line.

Fax Error Codes

Honor Student
Posts: 2
Member Since: ‎03-30-2014
Message 3 of 4 (25,002 Views)

Re: Fax error code 388 - how to resolve

I use a "BASIC TALK" (phone line over the internet) (VOIP). and the *388 Error just started...

I thought about it after reading the error message "line too noisy"  (I tried resetting all devices - didn't help)

so, i slowed my fax down to 9600baud (it worked) and then tried 14400baud (it worked), but not for the faster 33600baud (didn't work) 

So, with me being on the internet for a telephone line, who cares about the speed, it's free long distance.. i just reduced my line speed.

to do the "REDUCED" line speed, I went to ADVANCED FAX SETTINGs in my menu and choose LINE SPEED.

 

Student
Posts: 1
Member Since: ‎08-30-2014
Message 4 of 4 (22,276 Views)

Re: Fax error code 388 - how to resolve

We have MOBILE NATION cell and home. We can't fax. Any suggestion. Hate not being able to fax.
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