Fax hardware is either missing or not seated

[donbrookes]

I just bought my Color LaserJet M477fdw and when I turn it on it and it is "Initializing", I get the message "Fax hardware is either missing or not seated".  I also get this message when I try to fax.

Is there anything I can try to fix this or do I need a technician to come to my office?

Note: Everything else on the printer works great - I did some scanning and printing and those features work great.   Just need to fix this fax issue.

[scouterman]

Hello,

Yes, your printer will require service or exchange it at your retailer if possible.

[donbrookes]

Thanks.   I contacted HP by phone a few days ago and they concluded that same thing.  The vendor is exchanging the printer for a new one.