Fax not detected,Comm error, fax run test is all PASS,

[ali_al]

Hi Good Day! Im Using a HP color Laserjet Pro MFP M177fw. The Problem is sending fax messages. I do all the updates you need to installed. but the problem with my hp fax machine is still there specially i still receive a fax not detected issue,comm.error, but when i run the fax test run..the result is all PASS. especially the active tel.line,correcrt port on fax machine,tel line current test,dial tone..all the question and are PASS. The firmware is updated like..20140914. Please help me for this kind of problem. Thank You!

[Gemini02]

Hi @ali_al , I can help you with the fax not being able to send faxes.

Check these settings on the printer:

Confirm the fax number:
Go to setup, fax setup, advanced setup, confirm fax #.

Turn off error correction:
Go to setup, service, fax service, error correction and turn if off.

Set the fax speed to medium:
Go to setup, fax setup, advanced setup, fax speed and select medium.

Turn off the private receive:
Go to setup, fax setup, advanced setup, private receive. Turn it off.

Test the fax.

I have provided a document with some steps to try to see if that will resolve the issue.

Cannot Send or Receive Faxes.

Please provide the following information so I can assist you better.

What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire phone cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?

Have a nice day!
Thank You.

[ali_al]

Thank you very much Hp team staff! i really appreciate your reply about my problem. i also want to thank you to the hp staff call center for trying to help for this kind of problem, your patience and effort is awesome esp. MR. adbul karim of HP staff here im UAE. He is very patienCe and polite to you just solved your problem by doing step by step methods of trouble shooting. just dial[edited phone number by moderator]. this number is well rocommended. keep up the good work and god always bless  you all. Thank You! Happy Client!!  🙂

[george-p]

Hi @ali_al ,

Thank you for visiting the HP Support Forums. I needed to edit the phone number in your post. From our Rules of Participation:

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Thank you
George