Faxing issues

[GRANNYG1]

I have trouble faxing,  This is a new machine.  I get a message that page 1 was faxed then error message 345 an error has occurred during fax transmission.

[Dvortex]

Hello, @GRANNYG1 – Hope you are well 🙂

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are having issues while faxing from your Officejet 3830 printer. I will certainly do my best to assist you with this issue 🙂

To assist you better and to isolate the issue, let's try and run a fax test on your printer. Here are the steps:

1. From the home screen on the printer control panel, touch Fax.

2. Swipe up on the display, touch Setup, and then touch Tools.

3. Touch Test Fax.

   The printer prints a report.

4. Review the Fax Test Report.

   • If the report indicates the printer passed the test but your printer has problems faxing, check the fax settings listed in the report to make sure that the settings are correct. A blank or incorrect fax setting can cause fax problems.

   • If the report indicates the printer failed the test, review the report for more information about fixing the problem.

Alternatively, check http://hp.care/2oPk90N for additional troubleshooting steps. Make sure to check the FAQ section as well.

Thanks, Hope to hear from you soon!

Good luck 🙂

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