Firmware Corrupt ready 2 download

[Sherifjoe]

You didn't give a solution even you didn't answe me of the last two above questions. You didn't give me what i need. I can't give you ( accept as solution).

Hp doesn't give a solution.

[A4Apollo]

@Sherifjoe, thanks for the response.

Thanks for trying out the steps.

It looks to be a hardware issue with the printer. 

As you mentioned HP support is not helping you as the printer is out of warranty.

I would suggest you please get in touch with HP authorized service provider and get the printer serviced.

However, you can try changing the file extension to check.

Right-click file with the extension whose association you want to change, and then click Open With.
In the Open With dialog box, click the program with which you want the file to open, or click Browse to locate the program that you want.
Select the Always use the selected program to open this kind of file check box.

Have a beautiful day ahead! 🙂

Cheers! 🙂

[Sherifjoe]

Thank you very much for your support.

You know that changing the extention will not make it be possible to open the file.

But I have a question that will help me more to understand my situation how to fix it.

If you are willing to give some help, please I have a question and an answer to it.

The file of the firmware that you are going to send it to the printer, in which place it go to setup on the motherboard? is it on the IC or another place?

[A4Apollo]

@Sherifjoe, thanks for the response.

Thanks for your patience and time.

Yes, it should be stored on  EPROM chip on the motherboard.

Hope this answers your query! 

Take Care! 🙂

[goran100]

And don't ask to many questions, if you have trouble with HP and tried everytinh before give up or reinstall the windows fresh install don't come here to mass with bunch of amaters,they are not experts here here are a bots that by algoritam paste the same tutorials and steps and after nothing tell you to go to HP support to resolve the isue, supposedly we are now on hacked HP site... Disaster!

[Sherifjoe]

MrRobot

Thank you MrRobot very much, i will try to change the eprom by the new one and install the firmware on it, and if it works of course you diserve (accept as solution).

goran 100

I think you don't know what we are speaking about, but thanks for your respond in any way.

Thanks again MrRobot

[Sherifjoe]

HP custemer service in Egypt said that HP doesn't produce the motherboard for this model any more.

any model has been prduced for more than 5 years there is no parts for it.

I have used this printer just for 3 monthes during 5 years and get at last the fatal error and now HP said there is no parts for this model.

Bad care and waste of money

[Chimney_83]

Hi @Sherifjoe,

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

[Sherifjoe]

The HP team asked me the all information that they need, and they told me that they will call the HP in Egypt to contact me, but they haven't called me yet. HP in Egypt doesn't care at all.

[Sherifjoe]

HP in Dubai has phoned me and known everything about the sitiuation and they told me that they will call the HP in Egypt to know if the part of the machine available or not. They have known that the part is not available and the sitiuation has forzen without any solution. What should I do now?