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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 09:10 AM

HP Recommended
Product: HP Photosmart 7510 e-All-in-On
Operating System: Microsoft Windows 10 (64-bit)

Starting getting ink smudges on pages (black) so looked inside the printer and found what appears to be leaked inked on the far right side - see picture. Used some rags to get the top cleaned off. 

How do I open the chassie to soak up the mess?

 

See picture.

IMG_1878.JPG

3 REPLIES 3

‎03-22-2017 09:19 AM

HP Recommended

Hi,

 

I have added a link below. Please click on the link and follow the steps.  This link will lead you to the offcial HP page where you can view and troubleshoot any issue related to your Printer.

 

http://support.hp.com/in-en/product/HP-Photosmart-7510-e-All-in-One-Printer-series---C311/5070118/do...

 

http://support.hp.com/in-en/product/hp-photosmart-7510-e-all-in-one-printer-series-c311/5070118/how-...

 

Furthermore, if your printer is in warranty, please contact HP support.  We can help

 

 

Regards

Arick

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎03-22-2017 11:24 AM

HP Recommended

Thanks but the links don't go into any detail on that part of the inside of the printer.

Will see if anyone else has a reply.

 

 

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‎03-22-2017 11:46 AM

HP Recommended

HI,

 

Just checked the picture you uploaded.  looks like the ink has dried up. However there are no official solutions to clean that perticular area.  But what i can suggest is, you may try using some cotton cloth and clean it.  If the Ink has dried up, then using little amount of spirit on a coton cloth may clean that area.  Sorry for the inconvinience.  Hopefully this should clean the area and not cause any print quality issue. 

 

 

Regards

Arick

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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