For printer H470, the carriage is stalled

[miamiparis]

Whenever I start up my printer, and I want to print, I see the message "the carriage is stalled" and the Power and Resume buttons are blinking, while the cartridges orange lights are turned on. So I click on the Resume button, and then it prints fine.
Then if I print another page later, it works fine.
But if I turn off the printer and turn it back on, the same problem reappears.

This problem started to appear after I followed the instructions on this article: http://www.ehow.com/how_6067166_reset-expired-hp-print-cartridge.html

Because I had an expired cartridge and I refilled it.

[RobertoR]

Hi there, miamiparis I hope you are having a great day;

Can you share with me this information;

• What is the operating system that your system utilizes?

Use this example as a guide Windows 7 home premium 64 bits.

The reason we ask your Operating system in all post in due to the fact that I want provide you with detailed suggestion and in other to accomplish some of the instructions that we will provide are operating system dependent or different in different versions of the OS, in short words if you want me to guide thru the process I will need the operating system, the version and the intructiosn width (32 or 64 bits)

• What is the complete printer model of your printer?

Some printer models have as much as 6 different versions is important to know which version exactly do you own in order for me to provide accurate links for your product If you are having issues with your finding the complete version of your product please visit this site. http://support.hp.com/us-en/document/bpy21016

Also try to reset the printer with any of this 2 proccess;

Performing a power reset of the mobile printer

Follow these steps to perform a power reset.

1. Press the Power ( ) button to turn off the product.
2. Remove the power cord from the back of the product. If a battery is installed in the product, remove it.
3. Press and hold the Power ( ) button for 30 seconds, and then release it.
4. Plug the power cord into the product and reinstall any battery.
5. Press the Power ( ) button to turn on the product. Wait for the Power () button to stop blinking.

   

   NOTE:The power button remains on even after it stops blinking.
   The product is now reset.
   Power Reset

• While the printer is on
• Unplug the printer's power cable from the back.
  
• Wait 30-60 minutes.
  
• connect the printer in the same order.
  

Please provide this information and I will do my best to help you.

Hope this helps;
RobertoR

[miamiparis]

Windows 7 home premium 64 bits

HP Officejet H470

[RobertoR]

Hi there again MiamiParis;

Thanks for the Information

Did you follow the advise of the power reset while the printer is on. if you did not please try that,

The Hardware Diagnostic tool can help you find common hardware issues and in most occasions fix them Give it a try by going to this link  www.hp.com/go/tools Let me know the results and include any errors that the utility finds I will try my best to help you .

If this did not help the issue there is one more step that I want to share with you, Let me know the outcome as will do my best to keep trying to help.

Regards;

RobertoR

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[miamiparis]

I did the soft reset and it worked fine. But a few hours later, the same problem reappeared.

I started the Hardware Diagnostic tool and this error message came up: "we're sorry, but the Officejet H470 is not currently supported by this utility".

[RobertoR]

Hi there MiamiParis;

Click on the complete printer model of your printer

HP Officejet H470 Mobile Printer ›

HP Officejet H470bt Mobile Printer ›

HP Officejet H470wbt Mobile Printer ›

HP Officejet H470wf Mobile Printer ›

That will be  the main support page for your printer,  Go to software and drivers download and select your operating system.  You should also upgrade the firmware of the printer. if a Update is available.

Let me know if you feel you need further assistance I will continue giving you my best effort.

Hope this Helps!

RobertoR

▼ 

[miamiparis]

Everything was already up-to-date