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PBeezie80
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Message 1 of 2
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Forgot my Admin user name and password

HP Recommended
DeskJet 3752 All-In-One
Microsoft Windows 10 (64-bit)

I set up an admin password but was never asked for a username and now I can't access my printers functions and settings. Please help!!!   http://prntscr.com/f9s9ta

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PBeezie80

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand you forgot your Admin username and password, need help in resetting it,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

From the image you've attached, it looks like you are attempting to access the EWS administrative settings, is that right?

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical,

And we don't want it in the wrong hands, as the printer will be set back to factory defaults).

 

Keep me posted for further assistance 😉

Riddle_Decipher
I am an HP Employee

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