Free trial of Instant Ink plus Paper

[Muffers]

I received an email from Instant Ink that says I am eligible for a 1 month free trial of their new plan called Instant Ink plus paper. I can't find a promo code anywhere. So I clicked on "Get Started" which I was instructed to do in the email. It took me to the Instant Ink page. I thought I would try adding the paper to my Instant Ink plan and hopefully, a notification would tell me that I would be getting 1 month free. Instead, they immediately wanted to charge me $17.98. They added $5.99 for paper onto my Instant Ink plan which currently is $11.99 a month. I tried to find an answer on HP support for Instant Ink as far as how to get the free trial. Nothing was mentioned about the Instant Ink plus Paper plan. It's as though it doesn't even exist. I went back to the Instant Ink page and I was lucky enough to find a way to cancel the paper plan. The last time I checked the message on that page said "cancellation in progress". I hope it is canceled before I am charged. If the charge of $17.98 appears on my credit card I will seriously consider canceling my Instant Ink account.

[Kumar0307]

@Muffers, Welcome to the HP Support Community! I’m here to help.

I see that you have concerns related to the Instant Ink Plus Paper offer. 

• I've sent you a private message with further instructions to resolve this issue.
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