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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-21-2017 05:16 PM

HP Recommended
Product: Scanjet G4050
Operating System: Mac OS X 10.10 Yosemite

Each time I go to use the Scanjet G4050 with my imac w/ OS 10.10.5   I  have to shut down the computer, wait a minute and re-start before it will allow the scanner to operate. Unless I shut down, the display shows "waiting for the scanner" then "scanner warming up" and the little wheel spines and spins and then displays a "could not complete scan" message. What can I do to not have to shut down computer each day. Any suggestions would be most appreciated.

2 REPLIES 2

‎04-22-2017 12:39 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you try shutting down and powering up the Scanner instead?  Does it work?

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎04-24-2017 01:36 PM

HP Recommended

Thanks for the suggestion. I have shut down, unpluged the scanner and unpluged the usb connection, both singularly and in all combinations with the computer.  All to no avail.

Any other suggestions?

Thanks for any advice.

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