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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 07:41 AM

HP Recommended
Product: HP OfficeJet 6978
Operating System: macOS 10.12 Sierra

This printer is brand new, I cannot seem to get the Gateway Address to work. I've tried everything (or so i think). Basically when I got to print, it gets stuck in the queu and won't print.  Also, the printer won't show up on my iphone when i attempt to print is shows "No Airprint Printers found"

 

please advise...this is my 3rd HP printer and i'm more than frustrated by this.  

 

thanks!!

1 REPLY 1

‎05-23-2017 02:08 PM

HP Recommended

Turn off IPv6 in the printer.

 

You do realize that your Gateway address is your routers address right?

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