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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 10:51 AM

HP Recommended
Product: HP 6978
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

Today for the 1st time,  I received a "general failure" message while printing to my computer.  The copy feeds through the scanner but only the error shows on th computer.  Does anyone have advice on how I can correct this?

 

Thank you

1 REPLY 1

‎03-22-2017 11:05 AM

HP Recommended

Hi,

 

Download the print and scan doctor from here

 

This will help you identify and fix any scanning issues automatically.

 

 

Though I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution

Though I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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