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- Green instead of brown in photos

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05-24-2017 11:27 PM
I am trying to print with my mother's D7260 printer connected to my MacBook Pro OS x 10.10. I just purchased new cartridges and the photos are still printing mostly green in the pictures. What should I do to correct this?
05-26-2017 07:22 AM
Hello, @Cuds – Hope you are well 🙂
Thanks for your continued participation on the HP Forums. I’d like to be of your assistance!
Going through your post, I see that you are facing issues while printing photos from your MAC. First, try and print a self-test page on the printer to isolate the issue. Here are the steps:
- Touch the Tool icon in the upper left-hand corner to access the Setup menu screen.
- In the Setup menu, touch Tools.
- Touch Self-test Report to begin printing the test page. Check whether all colors have printed properly.
If the self-test page is also printed with wrong colors, then follow the steps listed here: http://hp.care/2rYbQy3
Start with Step 4.
If the self-test page comes out fine, then the issue could be with the print settings. Follow the steps here to print clear photos: http://hp.care/2rXYnGj
Please let me know if this resolves the issue, or if you require further assistance!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
