HP 150 Printer will not shut off.

[BobbyvMT]

I am having two seperate issues with my Mobile 150 Printer.  first it will not recognize the two new HP printer cartrigages I just put in and it will not not shut off without removing the battery and power cord.  Once I try to turn on again I get an error message that it was shut down inproperly.  It will not shut down with the power button.

[sandytechy20]

@BobbyvMT

This is a great location to get assistance! I read your post and see that your HP Officejet 150 mobile printer does not turn off and don’t recognize the cartridges. I would like to help you resolve this issue. 

Reset the printer.

Click here and follow the document to reset.

To fix cartridge issue, follow the below steps.

• Make sure that the cartridges are installed correctly.
• Clean the contacts.
• Turn the All-in-One off and on again.
• Align the cartridges.

Click here and refer the document to perform the above troubleshooting steps.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[BobbyvMT]

My printer will not print a clear letter.  I tried cleaning the cartriges then tried aligning the printer to no solution other than wasting my time and printer ink.

How do I go about returning this printer.  It has been a misrable fail.  I have wasted to much money on printer ink and paper trying to get a simple page to print, and forget trying to get something with color.  I purchased this from Amazon Prime Last summer.  I see I have a one year  limited warrenty.  I do I get this returned and move on to another printer?

[sandytechy20]

@BobbyvMT

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

Click here and follow the document to resolve print quality issue.

If that does not work, I request you to contact HP Phone support for further assistance on this.

Let me know how it goes.

Cheers.