• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2017 06:54 AM

HP Recommended
Product: HP 2132

I bought my printer in China where the cartridge was #803.  Now the recommended cartridge in Europe is #302 but it is not recognised by HP Deskjet 2132 - please assist

3 REPLIES 3

‎03-01-2017 09:58 AM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎03-02-2017 02:23 AM

HP Recommended

HI

 

Thanks for the info!  So if I follow the "Contact HP" link it just directs me through to self-help options and directories of questions.  How do I get an actual contact number or email for HP?

‎03-02-2017 09:28 AM

HP Recommended

The document here has a listing for in-warranty products.  The regionalization reset should be covered under warranty (based on the cartridges) even if the printer is out of warranty.

 

From Google translate:

 

Products within the manufacturing warranty: On our support website,support.hp.com/de-de/ you can find HP drivers, troubleshooting information, diagnostic tools, documents and videos, detailed product information, and HP Customer Care. To get quick support, create a support case online at support.hp.com/de-de/contact-hp/ before calling: +49 (0) 69 2999 3434.

 

Only a limited number of agents have access to the regionalization reset procedure, you may need to ask for someone qualified for this.  "Regionalization reset" should be the magic words to request.  I have heard that,  in the US at least,  the phone number may suggest callers go back to the forum for help.  If you stay on the line a human should answer.  If you have issues with the above number please post back here. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.