HP 2515: INK CARTRIDGE FAILURE -CARTRIDGES LISTED ABOVE ARE DAMAGED OR HAVE FAILED

[Agaaaa]

HP 2515: INK CARTRIDGE FAILURE -CARTRIDGES LISTED ABOVE ARE DAMAGED OR HAVE FAILED

I JUST FOUND OUT THAT MY PRINTER ISNT WORKING, AND AS I CHECKED IN HP TOOLBOX THERE IS NO INK LEVEL INDICATED. I TRY TO ALIGN INK CARTRIDGES BUT SUDDENLY IT SAYS INK CARTRIDGE FAILURE.  I CHECKED THE PRINTER INDICATION AND IT HAS AN EXCLAMATION POINT SHOWING THAT THERE IS NO MORE INK. 

I  TRY TO CLEAN THE CARTRIDGES/PRINTER AND ALSO RESETING USING THE GUIDELINES SHOWN IN HP FORUM BUT STILL NOT WORKING.

INK IS NEW (LESS THAN A MONTH FOR TRICOLOR,  2 MONTHS FOR BLACK), EXPIRY DATE IS 2017

PLEASE GIVE ME SOME ADVICE

THANKS

[Rainbow7000]

Welcome to the HP Community @Agaaaa!

I came across your post about the cartridge issue and wanted to reply to help out with my suggestions. Please see the guide below to troubleshoot this issue. If the error continues afterwards, please try calling phone support to discuss replacing the printer or trading it in.

HP Deskjet Ink Advantage 2510 All-in-One Printer Series and HP Deskjet 3510 and HP Deskjet Ink Advan...

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.

Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear​

[Agaaaa]

Hi Sir,

Thanks for your immediate response

BTW

I did that procedure but still i got an error.

Last night, i tried to put the old ink cartridge and when i turned on the printer it works (black ink only, the tri-color still error), so i test again the new one. After putting the new black and tricolor i got an error again but when i removed the tri color only the black works.

what is the possible problem? the contacts between cartridge and the printer?

[Rainbow7000]

Hi again!

The issue could be any type of hardware failure. Please continue with calling phone support directly to discuss your replacement options.

Have a great day 🙂