HP 3512 will not scan, copy or align. but will print

[jipdog]

 1. When I try to copy.  I just get the normal diagonal line bar but nothing happens no noise or anything from the printer.

and I am stuck there and have to turn the printer off and back on

2.  When I try to scan to computer the message comes up "The computer is not responding. Check if the USB cable is attached  or wireless is working properly then try again.

3.  When I unplug it to restart the alignment page prints but will not align.  It does the the same as if trying to copy with  the  diagonal bar line like it is working and nothing is happening.  I have to turn off and back on.

4.  It prints from the computer perfectly well

This seemed to happen aroung the same time as Windows 10 was installed but not sure if that was it.  I had an update error Ox8024200b that would not update and had an unknown printer listed in device manager.  I researched this error and the solution was to uninstall the unknown printer and this corrected the unable to update error.  I have run print and scan doctor and was directed here as it could not help.

[The_Fossette]

Hi @jipdog

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to scan and copy from your printer.

I’d love to help!

Follow the steps in the below document to fix this issue.

If the printer is connected via USB cable: http://hp.care/2kjS9QO

If the printer is connected to the network: http://hp.care/2kjGlyh

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[jipdog]

Thanks Fossette,  I tried what you recommended but no luck.

Also,  I will now get an error code OXOO759c98   HWLWATCHDOGC     When I turn on the printer

Also when I press the eprint button on the printer  it  states   The printer could not connect to the internet.

I can still  print a page from the computer but still cannot copy  or scan

Also I cannot print from my cellphone wirelessly  anymore

[The_Fossette]

Hi @jipdog

Thank you for posting back.

I really appreciate your time and efforts.

Follow the steps in the below document and check if it helps.

http://hp.care/2frNLvt

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[jipdog]

Thanks Fossette did what you ask.... I now get a message that the scanner component is broken and cannot copy or scan.

[The_Fossette]

Hi @jipdog

Thank you for posting back.

I really appreciate your time and efforts.

I suggest to you contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Take care.

Cheers!