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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-22-2016 08:57 AM

HP Recommended
Product: Color LaserJet 3800n
Operating System: Microsoft Windows 10 (64-bit)

My HP Color LaserJet 3800n printer is giving me an Error 59.90.

 

Have tried turning it off / on.  

 

Any idea what is wrong and how to fix?

1 REPLY 1

‎12-22-2016 06:54 PM

HP Recommended

This is generally an issue with the ETB (Electronic Transfere Belt) which is the black belt in the front cover when you open the front door. You could try to move the belt by hand using the edges and then close the cover again to see if the error goes away. If not remove the ETB and close the front door and restart the printer. It should come to the message install the ETB which you should do at that time and if the error reappears you will need to replace the ETB.

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