• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 12:41 PM - edited ‎02-22-2017 12:41 PM

HP Recommended
Product: HP 3830
Operating System: Microsoft Windows 10 (64-bit)

I'm having a problem with my new HP 3830. I've connected to the router just fine on a 2.4 GHz connetion, and everything prints out just fine when I try to print from my computer, from messenger, from emailing files to it, etc... However, after it completes one print job, it goes offline for everything. I know it's not a computer issue because the HP website can't contact the printer.

 

I've set a static IP for it, reset the router and printer, etc... I've followed many guides but none of them seem to be working. The printer is fully up to date and brand new.

 

I'm running Windows 10 Operating System (64-bit), and I'm on AT&T Uverse and the router model is: 5268AC (FXN?)

 

Any help would be greatly appreciated.

3 REPLIES 3

‎02-23-2017 10:16 AM

HP Recommended

@skitstep

 

Welcome to the HP Forums. I would be happy to help you with your HP DeskJet 3830 printer. I understand that your printer goes offline after every print and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Set the default printer and unpause printing.
  • Reset the printer and check the connection status.
  • Make sure the correct port is selected.
  • Create a manual connection.
  • Reinstall the printer using HP Printer Assistant.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

‎02-23-2017 01:30 PM

HP Recommended

Hi, I have tried all of these steps and I'm still getting the same problem. It works temporarily, then goes offline again. I have a feeling my router is booting it's connection for some reason but I'm not sure why. Is there any particular router settings I need to change?

‎02-23-2017 02:38 PM

HP Recommended

@skitstep

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

It seems to be a hardware issue.

I request you to contact HP Phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.