HP 4500 Envy printer Erroneous Paper Jam Message

[lymanlover]

Erroneous paper jam error.  Can not get past this message and can not find any paper jam.

[Jeet_singh]

Hi @lymanlover,

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I see you are getting Paper Jam error message on your HP Envy 4500 printer. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Have you checked for any obstructions inside the printer?

Have you tried to clean the rollers?

Are you able to make a copy from the printer?

What is the Operating System installed on the PC?

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Next thing, I would suggest you follow these steps here:

Clear any Jammed paper from the printer

Print a Print Status Report to make sure that the hardware functions correctly

Clean the Paper rollers behind the cartridge access area

For more details, please follow these steps listed in the support document.

If you have followed the steps suggested and still having the issue, I would suggest the next step would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

Cheers