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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-11-2016 09:41 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows XP

Chnaged the cartridge - alignment page printed but then wouldn't scan - said it went to default setting - I have tried the hard reset as suggested to others and still doesn't print -

1 REPLY 1

‎10-12-2016 01:07 PM

HP Recommended

Hello @lshoran,


Thanks for showing your interest in the HP Forums! I see that you are having issues scanning the alignment. I would like to help.

 

Make sure the printer is connected directly to a wall outlet. (don't use a powered hub or a surge protector) This ensures the printer is receiving full power and may help this situation.

 

If you are still having issues, please take a look at this document: 'Alignment Unsuccessful' Error Message Displays.

 

Are you using Genuine HP Cartridges?

 

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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