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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2017 03:27 PM

HP Recommended
Product: HP OFFICEJET 4500
Operating System: Microsoft Windows Vista (64-bit)

I JUST WANT TO KNOW IF THERE IS A WAY TO USE A MOBILE PHONE TO SEND A FAX WITH MY HP OFFICEJET

4500.  THE PRINTER STOPPED WORKING A LONG TIME AGO BUT I KEPT IT SO I COULD SEND FAXES.  NOW

I'VE GIVEN UP MY LAND LINE AND WONDER IF I SHOULD JUST GET RID OF THE 4500?

1 REPLY 1

‎04-06-2017 08:01 AM

HP Recommended

Hi @trushka,

Thanks for visiting the HP community. A very Good Day to you. 🙂 Hope you are doing well. 🙂  I understand that you need assistance regarding sending faxes using your office jet printer and a mobile phone. I’ll be delighted to assist you with this and provide you with the correct information.

 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.

Thank you for giving us the privilege to assist you on this platform. 🙂 You’ve done some smart and awesome diagnosis also. Kudos to you for that. 🙂

 

To answer your question about using a mobile device or cell phone to send faxes from your printer, I am afraid that is not an option as the printer is not designed that way.

If you want to get the printer replaced, please contact HP phone support for the same.

 

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

 

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 🙂

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead. 

DavidSMP
I am an HP Employee

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