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05-16-2017 06:57 PM
We have an HP all-in-one setup to work with an imac via USB. I am able to print ok from the iMac, but I cannot scan.
When opening HP Scan on the iMac:
When I click Scan I get an error message: "Scanner reported an error The scanner failed to compete the scan.
Scanning to computer:
I enabled scan to computer on the printer. When I select Scan from the printer front panel it asks me to select the computer (correct iMac name shows up) then start the scan. The scanner then tries to scan, but I get the same above error message on the iMac. I get the following message on the printer front panel: "Connection Error The computer is not responding . Check if the USB cable is attached or network working proper, the try again."
The USB cable must be properly attached since I am able to print from the iMac
If I go to System Preferences, then select Printer & Scanners, then click Scan, then click Open Scanner, it sees the scanner, the document shows up, then I choose Size US Letter, Scan to desktop, format PDF then click scan, it then scans ok.
05-17-2017 04:18 PM
Welcome to the HP Forums. I would be happy to help you with your HP Officejet 4630 printer. I understand that you are getting USB scanning issue from your iMac and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
- Restart the computer and printer.
- Remove and re-add the printer to the Mac.
- Uninstall the printer driver and software.
- Reinstall the latest drivers and software.
- Reset the print system.
Click here and follow the document to perform above mentioned troubleshooting steps.
Let me know how it goes.
I am an HP Employee