HP 5524 wont print black after installing new cartridge

[Anniec1]

I have the same problem as other people on this site. The printer is full of ink with genuine hp cartridges. I have done all the troubleshooting tips and hints but the printer will still not print any black. The printer is  hp photosmart 5524 and is out of warranty. Advice would be gratefully received as I really don't want to buy another new printer, especially when I have 4 cartridges full of ink and don't have money to throw away

thank you

[Jeet_singh]

Hi @Anniec1,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community.

I understand you have a Photosmart 5524 that is not printing black after changing the cartridges. I'm sorry to hear that, but I will definitely do my best to assist you with this.

I'm aware you've most likely completed all of these steps, but I just want you to verify that you've tried all of the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. If you haven't already, please try the steps, but if you have and things still aren't working properly, I would suggest you contact our HP phone support for available service options.

Link to contact HP: Click here

I hope this helps. Let me know if you need any further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[J5baker]

I have the exact same problem with my photosmart 5524

[Jeet_singh]

Hi @J5baker,

Welcome to the HP Support Forums 🙂

For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I see from the post that you have a Photosmart 5524 printer that is not printing black after installing the new cartridges. 

Don't worry, we'll take care of this together 😉

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Let's try these steps here: 

1. Make sure that the ink cartridges are properly vented and seated correctly.

2. Clean the printhead

3. Service the printer

For more details, please go through the support documents

Printer Prints a Blank Page or Does Not Print Black or Color Ink - Click here

Fixing Poor Print Quality - Click here

If the issue persists, I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

Let me know the outcome. I'll be happy to help you with your concern.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,