HP 5600 can not scan

trotter1 · ‎12-06-2016

I can print but I get a message "No Scan Options" . I didn't have this problem a couple of weeks ago but not I do. I tried getting update drivers and tried using HP Print and Scan Doctor to no avail.

greenturtle · ‎12-07-2016

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-5600-all-in-one-printer-series/441142/m...

3. Install the FULL feature “Saved” software

Hope that helps!

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trotter1 · ‎12-09-2016

I am not a computer "geek"...how do I uninstall the software in my computer?

greenturtle · ‎12-09-2016

Hi

Thanks for your feedback.

1. Left Click on your Start button and go to Control Panel

2. Under "Programs" > Select Uninstall a program

3. Select the HP 5600 components to uninstall

4. After Uninstalling, restart PC and then follow the instructions in the previous post to download and reinstall the software.

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

trotter1 · ‎12-10-2016

I clicked on control panel then programs but the only program with HP was HP Support Solutions Framework which was installed 12-6-2016. HP 5600 components was not listed.

greenturtle · ‎12-10-2016

Hi,

Can you try this Scan software:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

trotter1 · ‎12-11-2016

I folowed your instructions but when I clicked on HP Scan Extended I got this message "the HP Imaging Device was not found". I tried uninstalling and re-installing it 3 times and got the same results every time. Also, when I click on Start directly under Control Panel was Devices and Printers. I right clicked on HP Officejet 5600 series and one of the options was "Remove Device". Would this apply to your previous instructions about uninstalling the software and reinstalling it?

greenturtle · ‎12-11-2016

Hi,

Try installing the software that was downloaded.

Was the install successful?

Thanks,

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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