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‎02-25-2017 09:08 PM - edited ‎02-25-2017 09:09 PM

HP Recommended
Product: HP 5642 AIO Printer
Operating System: Microsoft Windows 10 (64-bit)

I have had this 5642 AIO printer for a few months. Since today I have been trying to print a 1 slide PPT wirelessly and it stops printing midway. I have tried 10+ times and it always either stops printing midway or jsut doesn't print at all and goes in error state.

 

I have had a problem getting the job to the printer off an on - it would go into error state and I would have to restart everything and then it would get back to working. But whenever the job reached the printer in the past, it has always printed fine until today. Please help.

1 REPLY 1

‎02-25-2017 09:51 PM

HP Recommended

Are there any error messages or blinking lights when printing fails?  The troubleshooting steps in the document here may help resolve print stopping mid print for your HP ENvy 5642.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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