HP 6700 Paper pick up rollers just stopped working and not won't pick up paper

[MD3000]

A few days ago just started getting no paper message.  Investigated and saw that the paper pickups not owrking.  I followed the usual cleaning or rollers etc.  However then noticed the rollers for the paper pickup drop down but no longer turn to feed the paper into the printer.  Was a great printer until a few days ago when needed to print out some certificicates for Christmas.  

Any solutions or usual throw away printer approach from HP.  If not easy solution then planning to swithch to Canon or Brother printers.

MD

[snapper1]

I also am getting the same problem with the paper not picking up on the rollers, as my Photosmart6520e is just out of warrenty all HP seem to want to do is sell me a new printer which i wont do (not with HP anyway) . Like you i've tried cleaning the rollers but to no avail.

[Rainbow23]

@MD3000, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that your printer does not pickup the paper.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: http://hp.care/2hBkv65

If the issue still persists, then you need to contact HP Phone Support at the link: www.hp.com/contacthp

Let me know how that works.
 

I hope you have a good day ahead.

[Rainbow23]

@snapper1, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that your printer does not pickup the paper.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: http://hp.care/2hBdoKS

If the issue still persists, then you need to contact HP Phone Support at the link: www.hp.com/contacthp

Let me know how that works.
 

I hope you have a good day ahead.