HP 6830 Won't print black

[Adrianne1]

I have a full, new black cartridge in. Al of a sudden it stopped printing. Doesn't print a copied document or from my laptop. I can print from my laptop to another printer in my home so it isn't the laptop.

I did the suggestion to plug into a wall, unplug the printer, hold and turn on and still doesn't print.

Any suggestions will be very much appreciated.

Thank you!

[Jeet_singh]

@Adrianne1,

Thank you for replying,

After reviewing your post thoroughly, I suspect this to be a possible hardware failure with the printer. 

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

[Melissa52]

Printer wont print black ink suddenly and I've tried all suggested tips

[Brent023]

Yes, it was hardware failure on mine too.  Thanks!

Brent

[Melissa52]

did they suggest fixing the hardwae or getting a new printer?

[Jeet_singh]

@Melissa52, @Brent023,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I understand you are having issues while printing printing from your HP Printer. No worries, I'll be glad to help you.

As you have mentioned in your post that you have tried the steps suggested from the previous post and still having the issue. 

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

[The1Jaycee]

Hi, thank you for replying, this happended while using the same printer ink, I have tried a new printer cartridge & it is still not working.

I had not changed any settings from when it was working before.

I have tried copying a document & i still have the same issue, no black ink.

[MELANIEMERZ123]

yes yes yes...I have ALL OF THESE SAME ISSUES. I have purchased three separate ink cartrages from three separate vendors and all the same issue, color works fine and black just will not print or copy. I have tried every single suggestion on this thread and even had my husband do it to. Nothing. Please help!!!!!!!!!!!!!11

[Brent023]

I just bought a refurbed HP Pro 6830 for less than $200.

Brent

[Msilver]

Yeah. I ended up tossing the unit. Along with the very expensive unused color and black cartridges.

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@Brent023 wrote:

I just bought a refurbed HP Pro 6830 for less than $200.

Brent

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  I felt Like  I was Getting a never ending robotic fix answer after clearly stating that  I had Tried all the previous suggestions. But the HP reps online kept asking me if  I had done this or that. It was a frustrating waste of time. At the end of the day, I’m a bit surprised that this seems to be happening with some frequency for this product, and HP does not seem to have an answer