HP 6830

[suzukimoto2]

Is saying printer is in error state when I try to print. I have did a factory reset, turn off for 60 seconds. Any help would be appreciated

[greenturtle]

Hi,

Thanks for using the HP Forums.

What error are you seeing? Can post a picture here?

Thanks.

[suzukimoto2]

[greenturtle]

Thanks @suzukimoto2

Are there any error messages on the printer front panel screen?

Would suggest that you uninstall and reinstall the software.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!