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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2013 10:16 AM

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What router are you using?

I am employed by HP

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‎02-14-2013 02:25 PM

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I solved the problem. Bought an Epson WF3540. Printer and wireless connection work flawlessly. Thanks HP for blaming all the router manufacturers, instead of owning up to the issue and fixing it yourselves.
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‎02-14-2013 02:27 PM

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I am using a brand new netgear router.  All my other devices work fine, I have tried static IP and everything. Someone needs to tell HP to flash the software to make this work!!! I can't believe I spent 200$ on this printer that doesn't even work correctly!!

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‎02-14-2013 02:28 PM

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I am going to stick with HP but they need to fix this issue ASAP. I work in retail and have had so many of these returned because of this issue. It is software not hardware because Eprint seems to work ok!
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‎02-14-2013 03:13 PM

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Good for you for switching.  I am seriously thinking of doing the same thing.   Mine is only 14 months old so I will hold off for the time being and hope there is a fix soon.     Looking at a Brother Machine though.    I had bad experiences with Epson too.   Although not wireless.   And it was many years ago.

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‎02-15-2013 12:11 PM

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Is there a way to disable the "Sleep Mode" on the 7520? That might help prevent the loss of connection. I'm thinking about buying a 7520, but not until there's a fix for this problem!

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‎02-15-2013 05:58 PM

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If you would like some help with this issue I am going to need to know the brand of router you are using.

I am employed by HP

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‎02-15-2013 07:25 PM

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It's fascinating but throughout this thread HP support keeps asking what kind of routers are being used. Yet I have yet to see ANYONE say that the problem was resolved at the router level. Could it be that the wireless software or NIC at the printer is at fault? Could it be that HP is the problem?
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‎02-15-2013 07:33 PM

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Well from the model number of the router we can tell if it supports the higher encryption rates, we know the default DHCP addressing window with checking.  We usually don't dive into the firmware which is out of date over 80% of the time causing the issues but should.   Checking your routers forum first would be a big help, but most don't.

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‎02-16-2013 12:14 AM

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Which all makes perfectly good sense. It just surprised me that no-one seems to have a router issue, and yet this problem persists. At least on this forum. I find that curious...
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