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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-30-2016 10:50 PM

HP Recommended
Product: HP 7640
Operating System: Mac OS X 10.11 El Capitan

I have a HP 7640 printer, it was working fine and great yesterday however today it won't even turn on at all. I have tried disconnecting the main plug from the main wall socket for 30s to reset the printer but it will not even turn on. There is no green light or any display coming on. The printer was working totally fine yesterday and nothing has been chnaged. Pls help! Thanks!

1 REPLY 1

‎11-01-2016 02:56 PM

HP Recommended

@aljx

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out!!

 

I see that your Envy 7640 printer is not powering on.

 

I will definitely help you with the issue.

 

Please click on the link for troubleshooting steps: http://hp.care/2ekvxLE

 

Please complete the steps and let me know the outcome.

 

I will watch for your reply, so we can continue troubleshooting.

 

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Regards,
Sizzlingsum_13
I am an HP Employee

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