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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-01-2017 03:02 PM

HP Recommended
Product: 8610
Operating System: Mac OS X 10.5 Leopard and older

I have a 8610 printer and it displays the message "No Computer Found" when trying to scan to computer.  The drivers are updated and the scan is enabled in utilities.  Ive tried restarting the computer and printer but nothing.  Has anyone had this same issue?

1 REPLY 1

‎02-02-2017 10:43 AM

HP Recommended

@dohcorps

 

This is a great location to get assistance! I read your post and see that you are getting no computer found error message when you scan to computer. I would like to help you resolve this issue. 

  • Restart devices and check driver scan settings.
  • Check the network and printer connection status.
  • Check third-party firewall software settings.
  • Remove and re-add the printer.
  • Uninstall and reinstall the printer driver and software.
  • Reset the print system.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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